Terms of service

These terms apply to this website and to services provided by DorHub Ltd.

Who we are

This website is operated by DorHub Ltd, a company registered in England and Wales under company number 17342053, with its registered office at 71–75 Shelton Street, London, WC2H 9JQ. In this policy, DorHub, we, us and our refer to DorHub Ltd.

For any question about this policy, or to exercise your rights, contact andreea@dorhub.co.uk.

These terms

These terms apply to the use of this website and, unless we agree otherwise in writing, to consultancy, advisory and training services provided by DorHub Ltd. Where we issue a proposal, statement of work or engagement letter, that document takes precedence if it conflicts with these terms.

Using this website

The content on this site is provided for general information. It is not advice for your specific circumstances, and you should not rely on it as such. We take care to keep the site accurate and available, but we do not guarantee that it will be uninterrupted or error free.

All content on this site, including text, design and graphics, belongs to DorHub Ltd unless stated otherwise. You may view and print it for your own use, but not reproduce or republish it commercially without our permission.

Proposals and engagement

Prices shown on this site are indicative starting points unless expressly stated as fixed. Work begins once we have agreed a written proposal or statement of work setting out scope, deliverables, timing and fees, and you have confirmed acceptance in writing, including by email.

Anything outside the agreed scope will be quoted separately and only carried out once you approve it.

Fees and payment

• Fees are invoiced as set out in the relevant proposal. Unless agreed otherwise, invoices are payable within 14 days of the invoice date.
• Single sessions and workshops are payable in advance unless we agree otherwise in writing.
• Longer engagements may be invoiced in instalments or monthly in arrears.
• We reserve the right to charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998, and to pause work while an invoice remains unpaid.

Cancellation and rescheduling

Sessions and calls can be rescheduled using the link in your confirmation email. For sessions cancelled or moved with less than 24 hours notice, we may charge the full fee, as the time cannot usually be reallocated.

For larger engagements, either party may terminate on 30 days written notice. You remain liable for work carried out and costs committed up to the termination date.

Your responsibilities

To do good work we need timely access to the information, accounts, people and approvals we ask for. Where delays in providing these affect timelines or cost, we are not responsible for the resulting impact and may need to requote.

You are responsible for the accuracy of information you give us, and for ensuring that your own activities, including advertising, comply with applicable law and platform policies.

Intellectual property in deliverables

Once we have been paid in full for the relevant work, ownership of the specific deliverables created for you passes to you. We retain ownership of our own underlying methods, templates, frameworks and know-how, and may continue to use them for other clients.

We may refer to the fact that we worked with you, in general terms, unless you ask us in writing not to.

Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. This does not apply to information that is already public, independently developed, or required to be disclosed by law.

Liability

We provide our services with reasonable skill and care. Marketing outcomes depend on many factors outside our control, including your market, budget, product and platform behaviour, so we do not guarantee specific results.

We are not liable for loss of profit, revenue, business, anticipated savings, or for indirect or consequential loss. Our total liability in connection with an engagement is limited to the fees paid by you for that engagement in the 12 months before the claim arose.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Data protection

How we handle personal data is set out in our privacy policy. Where we process personal data on your behalf as part of an engagement, we will agree appropriate terms with you.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Changes

We may update these terms. The version in force is the one published on this site at the time of your engagement.